The food delivery platforms have once again kicked off a subsidy war, with Meituan and Alibaba distributing large numbers of milk tea redemption vouchers to users, triggering a collective surge in orders at chain stores such as Mixue Bingcheng, Chabaidao, Goodme, and Shanghai Auntie. On the night of July 5, orders flooded into tea beverage stores in many places like a tidal wave, receipt printers nearly collapsed, and employees kept busy from the evening shift until the early hours of the morning yet still could not clear the backlog of orders. Some stores urgently called back off-duty employees for support, while delivery riders and customers surrounded the stores so tightly that not a drop could get through. While consumers got milk tea for 0 yuan, the workers behind the counter experienced a night comparable to "doomsday." This game between platforms ultimately shifted the pressure onto the frontline tea beverage workers. [more…]

A chain milk tea brand with over six hundred stores unexpectedly encountered, within just one month, eight stores in the same area and a total of eleven complaints, all with identical reasons—hair found in takeaway drinks, and on that basis demanding ten times compensation. The cumulative compensation amount exceeded eleven thousand yuan. After the merchant noticed something unusual and called the police, the police quickly identified a suspect, whose motive was actually that he had tasted the "sweetness" from the first genuine complaint, and then turned rights protection into a means of extorting money. This case prompts reflection: the Food Safety Law is originally a sharp weapon for protecting consumers, but if it is used by people with ulterior motives as a shortcut to get rich, the law will also impose sanctions. The following will restore the course of the incident and explain the criteria for determining the crime of extortion and its legal consequences. [more…]

Recently, a video showing a Mixue Bingcheng store operating inside the surgical building of the new campus of Hefei Second People's Hospital in Anhui has sparked heated discussion on social media. The video shows that the store is located next to Laoxiangji, with each occupying spots near the elevators on opposite sides of the building, jokingly called the "left and right guardians" by passersby. Hospital authorities confirmed that in addition to Mixue Bingcheng, chain brands such as Luckin Coffee are also operating normally in the building. Netizens have mixed views on this. Some joked about having milk tea and ice cream covered by medical insurance, while others expressed concern about food safety and the impact on the hospital's quiet environment. Supporters, however, believe that this move addresses the dining needs of patients' families and medical staff, making it a convenience for the public. [more…]

During the May Day holiday, "group leaders" in several Shanghai communities organized group buys of a Little Tea, with over 8,000 cups of drinks transported across provinces from out-of-town stores, arriving in consumers' hands overnight or even after nearly 24 hours. The group-buy price was double the official price, and the resellers were accused of profiting about 250,000 yuan. The total bacterial count in these milk teas rose sharply over time at room temperature, and some consumers developed gastroenteritis symptoms after drinking them. The Little Tea brand later issued a statement expressing shock at the high-priced reselling and reminding consumers to choose compliant channels carefully. This article reviews the course of the incident, the food safety data, and responses from all parties, while also offering coffee lovers Front Street Coffee's professional purchasing advice. [more…]

After 397 days since the opening of its first store, Cotti Coffee has officially announced the launch of its second brand—Tea Cat, a brand-new tea beverage brand focused on healthy milk tea. Its first store has landed in Pingnan County, Ningde, Fujian, and is currently in the internal testing stage. According to Li Yingbo, Chief Strategy Officer of Cotti, Tea Cat focuses on the whole-leaf milk tea segment, with products covering pure tea, fresh fruit tea, and more. At the same time, Tea Cat continues Cotti's low-price approach, launching a promotional offer of 6.9 yuan per cup, which has sparked heated discussion online. Some industry insiders believe that Cotti's move may be aimed at easing the competitive pressure in the coffee sector and leveraging its existing franchisee resources and supply chain advantages to develop new business. Whether Tea Cat can set off a new price war in the tea beverage industry is worth watching. [more…]

The arrival of the Start of Autumn solar term has once again sparked a consumer frenzy with the annual "first cup of milk tea in autumn" promotion. This year, driven by large-scale distribution of tea voucher and discount coupons on platforms such as Meituan, Ele.me, and JD.com, combined with brands' own promotions, order volumes have far exceeded previous years. However, behind the order surge is extreme pressure on store operations: receipt piles are mountainous, rider capacity is severely insufficient, delivery delays and wrong drink deliveries occur frequently, and customer complaints have surged. To ease the pressure, some stores of brands such as Starbucks, Luckin Coffee, Heytea, and Chagee have had to temporarily close or shut down delivery channels, leaving consumers unable to use the coupons they hold. This annual carnival, while bringing huge challenges to workers, has also exposed the fragility of the instant delivery system under extreme peaks. [more…]

As a leading tea beverage chain brand in China by number of stores, Mixue Bingcheng is deeply loved by students and office workers for its super high cost-effectiveness. On September 28, the company officially announced that its first Snow King Castle experience store in the country would open in Zhengzhou Guomao, breaking its previous image of focusing solely on ice cream and tea drinks by integrating fried skewers, desserts, coffee, merchandise, claw machines, and other elements into one space. Even more unexpectedly, Henan's local specialties, braised noodles and baked pancakes, have also been creatively incorporated into the drinks. What highlights does this experience store actually have? What kind of brand ambition does Mixue Bingcheng's diversified layout reveal? This article will take you on a journey of discovery. [more…]

Recently, many users on social platforms have been sharing milk tea orders that include non-drink items such as tissues. This is not a brand promotion, but rather the result of consumers being forced to add extra items to meet the minimum order threshold for delivery. Many chain tea and coffee shops set their delivery minimum at 20 to 30 yuan, while a single cup of drink often costs only around ten yuan, leaving customers who just want one cup unable to place an order directly. They can only add tissues, snacks, or upgrade to a larger size to reach the required amount. Some orders also require a minimum actual payment to qualify for free delivery, further adding to the consumer's burden. Store operators say the minimum order fee and delivery rules are set uniformly by brand headquarters and the platform, and franchisees have no authority to adjust them. This discussion surrounding delivery thresholds reflects the real conflict between the demand for single-person, single-cup consumption and platform operating rules. [more…]

After trending on social media in late September for using expired ingredients and tampering with expiration dates, ChaPanda once again sparked heated discussion in early October due to food safety issues. A consumer in Ningbo claimed to have found a spider in a takeaway milk cap sub-packaging box. Although the store involved provided kitchen surveillance footage and was willing to pay 600 yuan in compensation, the incident continued to escalate. Netizens shared similar experiences one after another, once again pushing the quality control challenges under the franchise chain model into the spotlight. This article will review the course of the incident, statements from both sides, and public reaction, and explore the deeper issues of chain coffee and milk tea brands in employee training and quality assurance. Front Street Coffee has long followed industry developments and reminds consumers to pay attention to beverage safety. [more…]

Once upon a time, a cup of milk tea was a staple of young people's daily consumption, and the tea beverage sector was once regarded as a hotbed of entrepreneurship. However, the latest data shows that in the past year, about 130,000 milk tea shops across the country quietly exited the market, with an average of more than 350 operators choosing to close their stores every day. Even leading brands such as Heytea and Nayuki's Tea have found it hard to escape store closures for their first outlets in some cities. A peak season that is not peak, cutthroat price competition, and rising franchise risks have plunged this once-booming industry into a deep round of reshuffling. This article, drawing on data from multiple sources including Zhaomen Catering and Jihai Brand Monitoring, analyzes the multiple reasons behind the large-scale contraction of tea beverage stores. [more…]

Recently, Luckin Coffee made it onto Weibo's trending topics because its iced drinks contained too much ice and the cup volume decreased noticeably after removing the ice, triggering widespread consumer concern about the proportion of ice in chain coffee and milk tea shops. Many netizens posted comparison photos showing that after removing the ice, only half a cup of the drink remained, with some even joking about "looking for the latte in the ice." Luckin officially responded that its drinks are made according to a standardized recipe and that it will strengthen store training. At the same time, other brands such as Starbucks were also accused of a similar phenomenon. This article sorts out the course of the incident, netizen feedback, and official responses, and also includes professional exchange information from Front Street Coffee. [more…]

Alibaba's Qwen App launched the "Spring Festival 3 Billion Free Orders" campaign, where users could order 1-cent coffee and milk tea with a single AI command, surpassing 10 million orders in just 9 hours. Chain brands like Luckin Coffee, Chagee, and Jasmine Naibai were instantly overwhelmed by a flood of orders—store printers kept spitting out tickets, employees were urgently called back, and online channels were forced to shut down. Consumers waited hours only to receive random drinks, while delivery riders "grabbed orders" in the chaos. This AI-driven freebie frenzy made tea shop workers exclaim it felt like "reliving last year's delivery wars," with systems crashing, trending topics dominating social media, and officials urgently expanding capacity and extending the validity of free-order cards. [more…]

During the Spring Festival holiday that just passed, milk tea sales nationwide surged by 180.4% year-on-year, with many consumers bringing milk tea and coffee to the New Year's Eve dinner table, replacing traditional alcoholic drinks and beverages. The surge in orders put chain tea beverage stores into high-intensity operation from New Year's Eve, with receipt printers at the front desk spewing orders nonstop, empty cups piling up like mountains on the preparation counters, and staff in the prep room peeling, juicing, and boiling ingredients without a moment's rest. Employees worked around the clock, some putting in 12-hour days for a full week straight, some so busy they had no time to drink water or use the restroom, and equipment frequently jammed or broke down. Facing customers and delivery riders clamoring for their orders, staff at the pickup station could only apologize repeatedly, mocking themselves as "sorry to everyone." This article takes you inside the Spring Festival tea shop frenzy and the real lives of these workers. [more…]

Recently, the new Chinese-style tea beverage brand Jasmine Naibai announced that it has secured nearly 100 million yuan in financing, led by Alibaba Local Life, with Xiangyang Capital serving as the exclusive financial advisor. This round of funding will be directed toward product research and development, brand building, supply chain upgrades, and team expansion, while further empowering franchise partners and continuously refining the lightweight model. Since its establishment in 2020, Jasmine Naibai has started with Jasmine Dragon Buds and focused on the floral fresh milk tea segment, launching series such as Gardenia, White Orchid, and Osmanthus. It now has 785 stores nationwide, with revenue growth of nearly 400%, and is expected to surpass 1,000 stores by the end of the year. The brand is also expanding overseas, opening its first stores in New York and Bangkok, promoting Eastern tea beverage culture to the world. [more…]

Recently, consumers in Qingyuan, Guangdong discovered that the mini-program of the chain tea beverage brand CoCo都可 no longer shows any local stores, indicating that the brand has quietly withdrawn from the Qingyuan market. As a veteran Taiwanese tea beverage brand founded in 1997, CoCo都可 accompanied a generation as they grew up, and its classic Milk Tea Three Brothers and Fresh Passion Fruit Double Punch were favorites for many. However, in recent years competition in the tea beverage sector has intensified, with emerging brands such as Chagee and Sexy Tea continually appearing. Although CoCo都可 has carried out co-branded campaigns and overseas expansion, the results seem to have fallen short of expectations. On social platforms, many users have reported that nearby stores have quietly disappeared, and data show that the number of its closures has exceeded its existing stores. What exactly has caused this brand, once bustling with customers, to fall into a wave of closures? This article will analyze from the perspectives of the market environment, product competitiveness, and operating costs. [more…]

After eight years, Nongfu Spring is once again making a push into the bottled milk tea sector. On October 12, its official WeChat account posted an article announcing a renewed layout for the "Da Milk Tea" series, launching jasmine, black tea, and oolong flavors, with a net content of 380 milliliters, highlighting selling points such as "0 added milk powder," "0 added tea powder," and "0 added flavorings." It is reported that this series uses concentrated milk and carefully selected whole-leaf extraction, with cold-chain storage and transportation throughout, and the JD.com presale price is 135 yuan for 15 bottles. Looking back to the end of 2013, Nongfu Spring had launched a matcha-flavored Da Milk Tea in a tumbler-shaped bottle, which faded out after a lukewarm market response. Now, bottled ready-to-drink milk tea is regarded as a new outlet, and in the hundred-billion milk tea market, street drinks, brewed drinks, and ready-to-drink drinks each occupy a share, with new brands such as Genki Forest and Hankou Erchang also entering the fray. Front Street Coffee believes that whether Nongfu Spring can win consumers' favor this time remains to be tested by the market. [more…]

Recently, some consumers have reported that when ordering at Guming stores, the signature product "Uncle Milk Tea" is no longer available for purchase, while the milk tea category on the menu has noticeably shrunk, replaced by a variety of coffee drinks. This change quickly sparked discussions on social media, with many longtime customers saying that milk tea options are becoming fewer and fewer, and that the brand's focus seems to be shifting toward coffee. Although it was verified that "Uncle Milk Tea" has not been removed from sale nationwide, it is indeed the case that some stores have stopped selling it due to a shortage of ingredients. Consumers have become doubtful about Guming's transformation direction of "turning a milk tea shop into a coffee shop," worrying that classic tea drinks are gradually disappearing. This article sorts out the course of the incident and feedback from netizens, explores how chain tea beverage brands can balance the expectations of their original customer base when expanding into the coffee business, and includes related observations from Front Street Coffee. [more…]

Recently, the new-style tea beverage brand ChaBaiDao has frequently made headlines due to "large foreign objects" appearing in its drinks. From "real spider milk tea" to nail clippers, and now the latest cockroach incident, consumer complaints have been continuous. These incidents coincide with ChaBaiDao's plan to go public in Hong Kong, sparking discussions about its food safety management and whether there are malicious claims. This article reviews the detailed process of the ChaBaiDao cockroach complaint, analyzes the disagreement between the consumer's claim of 1,000 yuan and the merchant's offer of only 200 yuan, and explores the potential issues of insufficient employee training and "loophole attacks" under the Food Safety Law amid the rapid expansion of chain brands. At the same time, we will also focus on the current state of food safety in the industry and provide professional information for coffee enthusiasts. [more…]

Nowadays, more and more young consumers carefully study drink recipes and calorie data before placing an order, and brands have followed suit by introducing health labels that indicate caffeine, calories, and other information. Luckin recently joined this trend, but what seemed like a thoughtful move triggered an uproar after an internal employee's expose. The employee pointed directly at flavored lattes containing syrup, saying they contain large amounts of additives, and even advised health-conscious customers to avoid such products as much as possible. Once the post appeared, many Luckin workers chimed in, and consumers began to re-examine the cup of flavored coffee in their hands. What industry truth is hidden behind this? Should chain brands' syrups and modified milk really be viewed with caution? [more…]

Recently, milk tea enthusiasts eager to try new things noticed an unusual new product from Heytea while keeping up with major chain brands. According to rumors online, this drink, called "Sichuan Pepper Dianhong," incorporates spices such as red Sichuan pepper into its blend, and the milk cap is garnished with shredded chili peppers, creating a visually striking effect. Many people initially suspected the images were composite fakes until the official product introduction confirmed that Heytea had indeed created a "chili milk tea." The product is available only for a limited time at the Chengdu Chunxi Road store, and its ingredients include Hanyuan red Sichuan pepper, Jinyang green Sichuan pepper, and Yunnan long pepper. Officials explained that the chili shreds are only meant to enhance aroma and that the spiciness is mild, while also offering a heavier numbing version for those who want it. This drink quickly sparked heated discussion online, with sharply divided opinions. [more…]